Cancellation & Refund Policy
How cancellations, rescheduling and refunds work.
Last updated: September 2026
We understand travel plans can change. This policy explains how cancellations, rescheduling and refunds are handled for jeep safaris, camel safaris, desert camping, tour packages and taxi bookings made with Jaisalmer Jeep & Camel Safari. Specific terms shared at the time of booking confirmation take precedence over this general policy.
Cancellation by You
- Cancellations made 7 or more days before the travel date: full refund of the advance paid, minus any non-refundable third-party costs already incurred (e.g. hotel or camp deposits).
- Cancellations made 3–6 days before the travel date: 50% of the advance paid is refunded.
- Cancellations made less than 72 hours before the travel date, or no-shows: the advance paid is non-refundable.
- To cancel or reschedule, contact us as early as possible via phone or WhatsApp with your booking details.
Rescheduling
We're happy to help you reschedule to a new date where possible, subject to availability. Rescheduling requested more than 72 hours before the original travel date generally does not incur additional charges beyond any difference in seasonal pricing.
Cancellation by Us
In the rare case we need to cancel or significantly modify a trip due to safety concerns, extreme weather, government restrictions or circumstances beyond our control, we will offer an alternative date or a full refund of amounts paid for the affected service.
Refund Process
Approved refunds are processed to the original mode of payment within 7–10 business days. Please share your payment reference when requesting a refund so we can process it quickly.
Non-Refundable Items
- Monument entry fees, permits and any third-party costs already paid on your behalf.
- Any portion of a package already utilized (e.g. one night of a multi-night desert camp stay).
- Add-on activities booked and confirmed with external operators (e.g. certain adventure activities), unless their own cancellation terms allow a refund.
Weather & Force Majeure
Desert safaris, camel rides and outdoor activities depend on weather and local conditions. If an activity cannot safely proceed, we will offer the closest available alternative or reschedule it; where neither is possible, that specific activity's cost will be refunded.
Contact Us
For cancellations, rescheduling or refund questions, please reach out as early as possible via our Contact page — the sooner we hear from you, the more options we can offer.
Cancellation & Refund — Frequently Asked Questions
Can I get a full refund if I cancel my Jaisalmer safari booking?
Yes, if you cancel 7 or more days before your travel date, you'll receive a full refund of your advance minus any non-refundable third-party costs already incurred, such as hotel or camp deposits. Cancellations made 3–6 days before travel are refunded at 50%, and cancellations within 72 hours, or no-shows, are non-refundable.
What happens if my desert safari is cancelled due to weather?
If an activity can't safely proceed due to weather, we'll offer the closest available alternative or reschedule it. If neither is possible, that specific activity's cost is refunded.
Can I reschedule instead of cancelling?
Yes — we're happy to help you move to a new date, subject to availability. Rescheduling requested more than 72 hours before your original travel date generally doesn't incur additional charges beyond any difference in seasonal pricing.
How long do refunds take to process?
Approved refunds are processed to your original payment method within 7–10 business days. Share your payment reference when requesting a refund so we can process it quickly.